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Frequently Asked Questions (FAQs)
- Why are your prices so low?
- How do I know what size to order?
- How soon will I receive my order?
- Can I order a catalog?
- I noticed that I made a mistake on my order. What do I do?
- Is ordering on your site secure?
- What happens if I go over my allowance?
- How much will my shipping charges be?
- What happens if an item is not available?
- What is your policy on Privacy?
- What if I need to return an item?
Postal Uniforms Online is a small and efficient company that operates solely online. It is for this reason that we are able to provide you with such low prices as we have managed to reduce a substantial amount in overhead costs by not printing and distributing product catalogs, no real-time phone support and a minimized staff of employees. This allows us to give you the best prices on the best products and enables for your Postal Uniform allowance to stretch the furthest!
How do I know what size to order?
If this is your first time ordering Postal Uniforms it is a good idea to have an accurate measurement of yourself. Use our sizing information page to assist you in measuring yourself and choosing the correct size based on your measurements.
How soon will I receive my order?
We will fulfill and ship your order using the United States Postal Service the very same day that you submit it electronically. To keep our prices low and the shipping free we ship with the most cost effective method between USPS Priority Mail and USPS Parcel Post so allow for 1-4 days for delivery. Orders taken after our normal operating hours of Monday thru Friday 8am-5pm central or during the weekend and on holidays will be shipped and billed the following business day.
Can I order a catalog?
Our entire catalog is right here online! Have a look around and if there is something that you do not see or that you would like to have added to our online catalog feel free to email customer service and we'll comply with your requests.
I noticed that I made a mistake on my order. What do I do?
Reply to or forward your confirmation email to customer service with a brief explanation of the mistake and any changes you would like to make and we'll take care of it from there.
Is ordering on your site secure?
Absolutely. Our secure server uses 128-bit encryption. Encryption is the transformation of data into a form that is impossible to read. Its purpose is to ensure privacy by keeping information hidden from anyone for whom it is not intended, even those who have access to the encrypted data.
What happens if I go over my allowance?
If you go over your allowance please provide us with a personal credit/debit card to charge for any excess amount over your allotment balance. Without another method of payment we may have to drop items from your order, but don't worry, we will certainly work with you and email you if this issue arises.
How much will my shipping charges be?
For United States Postal Service employees shipping is always free! So the order total that you see is exactly what will be deducted from your Postal Visa.
What happens if an item is not available?
At Postal Uniforms Online it is our intention to ship your order 100% complete and we diligently strive to keep an available inventory of all items that we offer. However, there are circumstances that lead to an item becoming unavailable to us and ultimately backordered to you. When this is the case we will notify you in the form of an email if we feel that it is an urgent situation or if there are manufacturing set-backs leading to a long period before we can get the product in from our vendors. Otherwise, backordered items will ship automatically to you when we receive them in our warehouse, a process that normally takes 7 to 10 days after your initial order.
What is your policy on Privacy?
We respect your Privacy completely. We will use the customer information that you supply us with for the sole intention of fulfilling and shipping your order in a timely manner. The information will be kept in our secure database so that we can easily assist you when taking care of your postal uniform needs.
What if I need to return an item?
We understand that with a mail order company like Postal Uniforms Online there may be difficulties in finding the right size for your uniforms as there is no way to try on something to find the correct fit prior to purchasing. No problem. Simply return any items deemed unfit or defective to our address:
Postal Unforms Online
11936 W 119th St #264
Overland Park, KS 66213
Please note:
Merchandise that has been worn or laundered cannot be accepted for return, unless defective. Please do not remove any tags or wear shoes outdoors. We do not reimburse for postage. Return the merchandise with a copy of your invoice and list the exchange or credit request.
| Contact Us: 11936 W 119th St. #264 Overland Park, KS 66213 |
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Certified Postal Regulation Uniforms for USPS Letter Carriers, Moter Vehicle Services and Window Clerks - UNION MADE IN THE USA! Vendor #10318
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